Cancelling and Returns

If I request for a replacement, when will I get it?

Visit My Orders to check the status of your replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up.

Can items be returned after the time period mentioned in the Returns Policy?

No, once the time period mentioned in the Return policy, we'll not be able to accept returns.

How do returns work?

You can raise a request to return your items with these simple steps:

1. Log into your Verche account

2. Go to My Orders

3. Click on 'Return' against the item you wish to return or exchange

4. Fill in the details and raise a return request

Once you raise a request, you'll get an email confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Verche account.

What should I do if I have an issue with my product after the return period?

You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).

I have requested a replacement, when will I get it?
You may visit 'My Orders' to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the email that will be sent to you for your replacement request for more details.
How can I know the status of my refund?

You can visit 'My Orders' to know the status of your refund.

For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).

How will I get my refund for returning an item I paid for with Cash on Delivery?

For your Cash on Delivery order, your refund maybe issued upon collecting the item in perfect shape.

What is the pickup process?

Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled.

In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to Verche within 7 days of the return related email being sent to you.

I ordered a wrong item. Can I return it?

Verche return policies don't support the return of item(s) ordered wrongly.

How long does it take to cancel an order?

Cancellation of item(s) in an order happens immediately if the order hasn't been shipped. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned.

When are refunds given?

Refunds are given when:

- We cannot provide a replacement
- A dispute has been ruled in your favour in-line with Buyer Protection

Why have I been asked to ship the item?

When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to Verche. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 7 days of the email being sent to you.

Verche may not be able to proceed with the return request if the item does not reach the specified address within 7days.

What should I do if I find the package open or tampered on delivery?

You can request for the item to be replaced by visiting 'My Orders'. Use the 'Return' option & fill out the details of the issue so that we can help you.

Can I change the address for the pick-up the of item(s) in my order?

If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.

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