Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up.
No, once the time period mentioned in the Return policy, we'll not be able to accept returns.
You can raise a request to return your items with these simple steps:
1. Log into your Verche account
2. Go to My Orders
3. Click on 'Return' against the item you wish to return or exchange
4. Fill in the details and raise a return request
Once you raise a request, you'll get an email confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Verche account.
You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).
You can visit 'My Orders' to know the status of your refund.
For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).
For your Cash on Delivery order, your refund maybe issued upon collecting the item in perfect shape.
Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled.
In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to Verche within 7 days of the return related email being sent to you.
Verche return policies don't support the return of item(s) ordered wrongly.
Cancellation of item(s) in an order happens immediately if the order hasn't been shipped. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned.
Refunds are given when:
- We cannot provide a replacement
- A dispute has been ruled in your favour in-line with Buyer Protection
When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to Verche. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 7 days of the email being sent to you.
Verche may not be able to proceed with the return request if the item does not reach the specified address within 7days.
You can request for the item to be replaced by visiting 'My Orders'. Use the 'Return' option & fill out the details of the issue so that we can help you.
If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.